Delta Airlines Cancellation Policy

Canceling a flight has been a hassling task. You go through long and puzzling processes. However, Delta Airlines cancellation policy is flexible and customer-friendly. In every situation, a passenger can effortlessly cancel a ticket in different ways. So, let’s understand how you can cancel your Delta Airlines flight tickets.

Delta Airlines flight cancellation

A passenger must know the rules for requesting Delta ticket cancellation. There are different rule considerations that a customer must understand. You must consider the following conditions for ticket cancellation:

Delta Refundable Ticket Policy

If you have purchased a refundable ticket, you must consider the following points:

  • A passenger can claim a refund on Delta refundable tickets if the ticket gets canceled three hours before the scheduled departure. Similarly, the main cabin fares can be dropped at the last minute and canceled up to two hours before scheduled departure. 
  • According to the Delta Airlines cancellation policy, any refundable ticket clubbed with hotels, car rental, or a combination of them would get refunded only on airfare. Refunds for hotel or car rental can only be claimed with a third party and will not be covered under the Delta Airlines policy. 
  • In case of a no-show, a passenger has to pay a no-show penalty of $150 and a cancellation fee of $200. After payment of the necessary amount, the passenger will get a refund on the rest of the fare value. 

Delta Non-Refundable Ticket Policy

Below are the key points you must understand before claiming the refund on the non-refundable ticket under the Delta Airline cancellations:

  • A passenger is eligible for a refund if the reservation gets canceled within 24 hours from the time of booking. In addition, the date of departure must be seven days or more from the time of cancellation. 
  • As per Delta Airlines cancellation policy, non-refundable tickets are not eligible for extra legroom seats or an upgrade on the service. 
  • Non-refundable Delta fare is eligible for a refund only if the flight gets delayed, canceled, or attributed to the airline directly. 

Delta Covid Cancellation Policy

A passenger must follow the Delta Covid policy rules to travel with Delta Airlines:

  • Delta refund will not be allowed if you have canceled the flight 4 hours before the departure. 
  • In case you have initiated Delta flight cancellation within four hours of departure time, a refund will not be allowed. 
  • If Delta has canceled the flight or initiated flight suspension, the passenger will get a full refund on the fare value. The passenger will not be entitled to pay the Delta Cancellation fee. Delta refund will be applicable if the flight gets delayed for three or more hours.
  • If the passenger has initiated the flight rescheduled three days before the departure, they will get a free reschedule. There will be no penalty, and a fare difference will be applicable.
  • Delta Airlines will apply a cancellation fee and penalty for the rescheduled flight between 72 hours and 4 hours before the scheduled departure. 

Delta 24-Hour Cancellation Policy

A passenger can cancel a reservation within 24 hours from the booking date if the following conditions are satisfied:

  • At the time of cancellation, if the departure is later than seven or more days, the passenger can cancel the reservation within 24 hours.
  • Delta Airlines 24-hour cancellation will be applicable on all types of fares, irrespective of the class of service.
  • The Skymiles tickets will not be applicable for the 24-hour cancellation policy.
  • A group booking of more than nine members will not be applicable for 24-hour cancellation. 
  • Delta's 24-hour cancellation policy will apply to all flights originating to and from the US and Canada. 
  • The rescheduled and redeemed flights will not cover under this policy.
  • The tickets purchased using e-certificates are exempted from the 24-hour cancellation policy.
  • Delta refund request will process within 7-10 days to the original form of payment. If the flight booking has been purchased with Delta gift certificates, the amount will get credited to the electronic travel certificates. 

How to Cancel Delta Airlines Flight Ticket?

Delta Airlines offers three methods for booking cancellation. Passengers can use the following modes to cancel a flight at their convenience:

Method 1 - Delta Airlines Flight Cancellation Online

Flight cancellation through online mode is one of the easiest ways. Follow these steps to initiate Delta flight cancellation online:

  • Visit Delta Airlines official website and reach to My Trip Section.
  • To retrieve the booking, enter the confirmation code with the first and last name of the passenger.
  • Pick the flight that you want to cancel.
  • You will pay a fee to initiate the cancellation request.
  • You will receive the refund in the original payment method or Delta Airlines flight credit, depending on the ticket type.
  • The refund will be credited in the original form of payment in 7-10 business days.

Method 2 - Delta Flight Cancellation Over the Phone

If the online method is not convenient for you, try calling Delta Airlines for reaching to executives. With this method, you can call the airline and take the help of an executive to cancel the flight. The following steps will facilitate canceling your Delta flight:

  • While contacting Delta Airlines, keep your flight confirmation number handy. 
  • Tell the Delta executive about the flight segment you want to cancel.
  • According to the Delta Airlines cancellation policy, passengers can claim a refund or credit on their ticket.
  • In case of restricted fares, you will get a Delta Cancellation travel credit. In addition, you will get a travel voucher on your registered mail id. The tickets purchased can be valid for one year from the date of purchase. 

Method 3 - Delta Flight Cancellation at the Airport

If the above two methods are unsuitable, you can use this airline cancellations method. A passenger can cancel a ticket likely up to three hours before the scheduled departure. All you need to do is to go along with the following steps:

  • You need to visit the departure Airport and head straight to the Delta ticket counter.
  • Submit your confirmation code/PNR to the Delta executive.
  • Tell them about the segment you want to cancel.
  • The agent will ask you to pay a cancellation fee if any. 
  • You will get the refund or flight credit in the original payment method. 
  • In the case of non-restricted or refundable tickets, the amount will get credited to the original payment method in 7-10 days. 

Although these methods are easy to use, if you are still confused about the cancellation process, you can contact us at +1-800-865-1848

However, if you want to switch your flight rather than cancel it. Read Delta flight change policy. In this scenario, you won’t be charged a flight change fee. In a matter of fact, the Airline may ask you to pay a difference in fare if the new booking costs more than your original booking. 

Delta Airlines Cancellation Policy on Canceled Flights

Due to unseen reasons, Delta Airlines sometimes cancel, delay, or deny boarding. In such situations, a traveler faces difficulties. To reduce their trouble, the airline compensates the customer. 

Here are the situations when a passenger may struggle to board the flight:

Delayed Delta Flight

According to Delta Airlines cancellation policy, it has certain responsibilities toward the passengers when the flight gets delayed due to unforeseen reasons. The obligations include assistance, rescheduling, refunds, and compensation of up to $1000. A passenger will be entitled to compensation or a refund if:

  • Delta flights get delayed for two or more hours. The passenger will get free-of-cost meals and refreshments.
  • If the flight gets delayed for six or more hours, the airline may reschedule the trip. If passengers deny the rescheduled flight, they can get a full refund.
  • Available flight is scheduled for the next day. In such cases, passengers are allowed for an overnight stay. 

Canceled Delta Flight

Flight cancellations by the airline are a rare yet significant phenomenon. It can affect passengers in numerous ways. An airline must inform its passengers about the involuntary cancellation at least two weeks before the departure.  Delta offers an alternative flight or refund to the customer if the flight gets canceled due to bad weather conditions. 

  • If you have been informed of cancellation within 14 days of departure, you can claim the refund on the unused portion of the reservation. 
  • In case you have missed the connecting flight due to Delta canceled flight, you will get an alternative flight or refund on the unused portion. 

Denied Delta Flight Boarding

Sometimes, a passenger may be denied boarding because of overbooking of seats. In such cases, a traveler faces inconvenience. The following points have been specified under the cancellation policy to rule out their disruptions:

  • If you have offered an alternate flight within one hour of the original departure time, you will not be entitled to flight cancellation compensation.
  • A passenger will get compensation of up to 200% of the original ticket price if Delta Airlines fails to provide an alternate flight. 

Delta Airlines Flight Cancellation Compensation

According to the Delta cancellation policy, you will get flight cancellation compensation of up to $750:

  • If the Delta flight gets delayed for three hours or more.
  • A passenger will get the said compensation if the airline has informed of flight cancellation and delay within 14 days before the departure. 
  • If the traveler has been denied boarding due to overbooking.

As per the compensation policy, the amount may vary between $250 and $750 depending on the flight delay length:

Flight Distance Maximum Compensation(USD)
Less than 2000 Km 250
Between 2000 Km and 4000 Km 500
More than 4000 Km 750

Delta Airlines Refund Policy

A passenger must know about the refund policy before canceling the booking. Here’s the complete rundown of the Delta Airlines ticket cancellation refund policy:

1. 24-hour Cancellation - Under the Delta Airlines 24-hour cancellation policy, the passenger will get the full refund and will qualify for a waiver of a cancellation fee if:

  • The ticket is purchased in the last 24 hours, and
  • Date of departure is one week or more at the time of cancellation.  

2. Free Cancellation - Basic Economy tickets are not eligible for flight changes. However, they are eligible for Delta flight cancellation within 24 hours of booking. If you don’t cancel within 24 hours of purchase, you will not be allowed to get a refund unless you fall under the Covid-19 travel waiver.

3. Refundable Ticket Cancellation - A passenger must cancel their refundable ticket before initiating a Delta refund request. The ticket should be purchased through cash, credit card, or cheque. 

4. Non-refundable Ticket Cancellation - A customer having a non-refundable ticket will not be eligible for a refund. However, you may be eligible to get e-credit against the ticket value after paying the cancellation fee of $200-$500. The cancellation fee will not be applicable if your flight originates within the United States. You can use the e-credit for any Delta flight.

5. Delta Airlines Refund Status - In case of the reservation is purchased with a  credit card, the ticket refund will process within seven business days. On the other hand, the refund for bookings made with other payment methods will process within 20 business days of the request. 

How to Initiate Delta Airlines Refund Policy? 

After comprehending the terms and conditions of Delta Airlines Refund Policy, it's time to learn the way to request a refund after a flight cancellation. Initiating Delta Airlines refund request can take two different paths depending on the time you are requesting it. 

Within 24 Hours

Passengers can cancel their flight and request a refund within 24 hours with no additional costs. To understand the process of requesting a refund, Follow the instructions noted below - 

Method 1 - Request a Refund Through Your Account

  • First, Visit Delta Airlines' official website or download the Fly Delta app. 

  • Second, Access your account using your login credentials.
  • Third, Search for the My Trips option.
  • Fourth, Choose the flight that you want to cancel and tap on the “Cancel Flight” option.
  • Fifth, Now follow the onscreen instructions to submit a Delta refund request. 

Method 2 - Request a Refund Through the “Contact Form”

  • First, Visit Delta Airlines website. Scroll to the button and see the Contact option. 

  • Second, on the Contact page, search for the Customer forms.
  • Third, By clicking on the customer forms, you will witness multiple kinds of customer forms.
  • Among all the forms, you will see the refund form. 
  • Now, all you need to do is fill out the refund form while explaining why you are applying for it.
  • Once your refund form is processed, The Delta agent will get back to you within minutes.  

After 24 hours 

If you have a refundable Delta ticket, you can request a refund through Delta Airlines' website by filling out an electronic form as depicted above in “Method 2”. However, nonrefundable ticket holders are also permitted to use the same form to request a refund after a flight cancellation.  

If you are facing a hustle while using online methods to get a refund, A Delta representative can also assist you over the phone. You can call on Delta Airlines customer support number - 1800 123 6645. Representatives are available 24 hours a day to solve all your problems associated with your Delta flight booking, cancellation, or refund. 

How to use Delta Airlines eCredits after Flight Cancellation? 

Delta Airlines eCridits - When you cancel your flight and the refund is not credited to your account, you will receive Delta eCredits. Frequent Delta flyers can redeem Delta travel credits for their future boarding. 

The steps to redeem your Delta travel credits after flight cancellation are as follows:

  • First, visit the Delta Airlines website and go to redeem page.
  • Second, enter your original ticket number.
  • Third, search for “What is my eCredit or certificate” and click on it.
  • Now, the new page will all the available eCredit numbers.
  • You have to click on the continue button. Now the new page will be the flight reservation page.
  • Now, fill in all the information regarding the number of passengers, time, date, arrival, and departure flight. 
  • Click on the “submit” button. 
  • Your Delta flight eCredits will be automatically applied to your new booking under Delta reservation policy.
  • At last, wait for the confirmation message or mail from the Airline.

Delta Airlines Cancellation Fees

A passenger pays the cancellation fees for canceling a Delta Airlines reservation due to some reason. The cancellation fee is assessed based on per passenger per booking and is applicable on Delta flights only. Below are the key highlights that a passenger must know before requesting a cancellation:

  • Delta cancellation fee will be applicable on refundable and non-refundable fares, regardless of the class of service.
  • If the flight is booked with SkyMiles, the delta cancellation fee will not be applicable. 

Here’s the rundown of Delta Airlines cancellation fees:

Time Basic Economy Non-refundable Tickets Refundable Tickets
During the 24-hour cancellation period Free of Charge+Fare difference Free of Charge+Fare difference Free of Charge+Fare difference
After 24-hour cancellation period Not Allowed $200+Fare difference $200+Fare difference
Within 24 hours of departure Not Allowed $300+Fare difference $300+Fare difference

In addition to its cancellation policy, Delta Airlines has a number of other policies in place, such as Delta Name Change Policy. According to this policy, you can’t alter your entire name but a few letters are permitted. Additionally, if you wish to make changes to your name after marriage or divorce, make sure you submit all the legal documentation with the Airline. 

Frequently Asked Questions

Q1. Is there 24-hour cancellation policy available in Delta Airlines?

Yes. Delta Airlines has a 24-hour cancellation policy through which passengers can claim a full refund and cancel their flight for free. The 24-hour cancellation policy is applicable for refundable and non-refundable ticket values.

Q2. Can I cancel my flight within 24 hours under Delta Airlines?

Yes. You can cancel your ticket within 24 hours of booking, provided that the scheduled departure is seven days or more at the time of cancellation.

Q3. How can I cancel my flight with Delta Airlines?

There are three main methods of canceling the Delta air ticket. It includes cancellation through the website, over the call, and at the airport.

Q4. Will I get a refund for my flight cancellation?

Yes. You can get a refund on cancellation under various conditions. The amount of refund varies depending on several factors.

Q5. What is the cancellation fee under Delta Airlines cancellation policy?

The fee amount depends on various factors, such as fare type, cancellation period, and destination. For example, if you have canceled the flight after 24 hours of risk-free cancellation, you will have to pay $200 in addition to the fare difference.

Q6. How can I get a full refund under the Delta cancellation policy?

A passenger will get a full refund if the flight gets canceled by Delta Airlines. You will get a ticket refund on the booking value and be exempted from paying a cancellation fee.

Q7. How many days will it take to get the refund amount?

If you have purchased a ticket with a credit card, it will take around seven business days to get processed. In the case of other modes of payment, the refund will get processed within 20 business days from the date of request.

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