Hawaiian Airlines Cancellation Policy

Passengers trust the services of the airlines when they book tickets with them. Because of that, Hawaiian Airlines understands its customers' needs and concerns. Therefore, when passengers want to cancel their flight, the Hawaiian Airlines cancellation policy helps them. Hawaiian Airlines has a simple yet passenger-friendly cancellation policy. A traveler can conveniently use it in a time of need.

Hawaiian cancel reservation

The hassle at the time of canceling a flight may get effortless as the passenger can easily follow all the procedures for ticket cancellation. If you have a Hawaiian air ticket, go through this post. You will get many of your answers regarding Hawaiian reservation cancellation.

Hawaiian Airlines Cancellation Policy Highlights

With the help of a Hawaiian Airlines cancellation policy, a passenger can effortlessly cancel a flight ticket. However, the policy has some vital points that a customer should know before heading for cancellation. z

Here are the essential highlights from the Hawaiian cancellation policy:

  • A passenger will get a full refund if the ticket gets canceled within 24 hours of purchase. However, the booking must be made at least seven days before the scheduled departure.
  • Passengers cannot transfer tickets to another person and offer no refund unless otherwise specified.
  • If the ticket is wholly unused, it can be used under the same passenger for one year from the booking date.
  • According to the Hawaiian Airlines cancellation policy, a partly used flight ticket will be eligible for travel credit. The same passenger can use the credit within one year from the purchase date.
  • In case of flight cancellation due to bad weather or unforeseen circumstances, a passenger will get no refund if the situation is out of the airline’s control. 
  • If you want to change your Hawaiian flight, you can make amendments on the same day. 

Hawaiian Airlines 24-hour Cancellation Policy

According to 24 hours cancellation policy, a passenger can cancel the flight within 24 hours of purchase if booked at least seven days from departure. There will be no cancellation fee, and the traveler will get a full refund. However, it is only possible when you satisfy the following conditions:

  • The departure date must be at least seven days before at the time of the flight cancellation request.
  • It does not apply to the HawaiianMiles program. But it will be subject to Hawaiian Airlines award ticket cancellation policy.
  • The ticket must be from Hawaiian Airlines, and the ticket stock number should start with 173.
  • A 24-hour cancellation policy will not apply to the tickets booked with travel credit. 

Hawaiian Airlines Cancellation Circumstances

As per Hawaiian Airlines Cancellation policy, the airline may revoke the reservation for any of the following reasons. Irrespective of whether the passenger has completed any portion of the travel. Look at the following circumstances of Hawaiian Airlines cancellation:

1. A traveler's ticket may get canceled:

  • If it is necessary to comply with government rules and regulations.
  • Due to weather or other conditions.

2. It may get canceled upon the state’s request for an emergency.

3. According to the Hawaiian cancellation policy, a passenger’s ticket may get canceled if the ticket numbers have not been received from the travel agency.

4. Hawaiian flight tickets may get canceled if customers have not booked at least two hours before the departure. 

5. Hawaiian Airlines may involuntarily cancel the ticket if the passenger fails to meet the check-in request up to

  • 45 minutes before the scheduled departure time for travel between Hawaii and the United States.
  • 30 minutes before the scheduled departure for travel wholly within Hawaii.

6. The airline may cancel the ticket if passengers don’t board the flight at least 30 minutes before the scheduled departure within Hawaii and the USA. In the case of flights outside the USA, the ticket may get canceled if customers don’t board within 60 minutes before the scheduled departure.

How to Cancel a Hawaiian Airlines Flight Ticket?

Hawaiian Airlines cancellation policy offers numerous methods for canceling tickets. A passenger can cancel any of the following modes of ticket cancellation at their convenience:

Method 1 - Hawaiian Flight Cancellation Online

A traveler can use online mode to cancel the flight online. In this method, a passenger uses the official website of Hawaiian Airlines and follows the instructions on the screen throughout. A customer goes with the following steps for ticket cancellation under this method:

  • First, reach out to the official site of Hawaiian Airlines.
  • Second, find the “My Trips” section.
  • Third, enter the necessary details, like the flight confirmation number and last name of the passenger.
  • Fourth, tap on the “Cancel Flight” and tick on the guest that needs to get canceled if there is more than one traveler in the reservation.
  • Fifth, pay a cancellation fee if any.
  • Sixth, passengers will receive a flight cancellation credit note in their registered mail. 
  • Lastly, you will get the refund within 7-10 business days.

Method 2 - Hawaiian Flight Cancellation over the Phone

If you don’t know about the online cancellation method, you can contact the flight executives at Hawaiian Airlines. For this, you need to dial the customer service number of Hawaiian Airlines and follow the step-wise instructions directed by them. We have mentioned the essential steps below:

  • Before dialing the airline, you should have a booking confirmation number and other necessary details.
  • When you connect with the agent, ask them to cancel the reservation. They will first check if your reservation is eligible to cancel under the Hawaiian Airlines cancellation policy.
  • As per your cancellation situation, you will either get flight credit or a refund into your account. The cancellation credit will be valid for one year from the reservation date.
  • The airline agent will ask you to pay some fee if it applies to you. 

There are other methods as well to cancel your reservation. If you don’t want to face the cancellation hustle on your own, you can contact us at +1-800-865-1848. 

Hawaiian Airlines Canceled Flight Policy

A customer does not cancel the flight always. Sometimes, the airline also cancels the tickets of passengers for numerous reasons. Hawaiian Airlines may cancel a flight anytime but will always notify passengers about delays, disruptions, diversions, or cancellations. 

Let’s see how Hawaiian Airlines cancellation policy handles such situations:

1. Flight Delays or Misconnections

If the flight gets delayed or misconnected due to a reason attributed to Hawaiian Airlines, the passenger will get the following solutions:

  • A customer may get an alternative flight. It is subject to availability and without a stopover or connecting point in the same class of service without a cancellation fee.
  • According to the Hawaiian cancellation policy, the airline may arrange the travel with another carrier subject to the availability in the same class.
  • Hawaiian Airlines offer a refund on the equal value of the unused ticket.

2. Flights Canceled by Hawaiian Airlines

A passenger will receive a refund if Hawaiian Airlines fails to arrange an alternate flight. It is when the customer’s flight is scheduled to depart within two hours before or after their original scheduled departure. The traveler will get the refund in the form of a travel credit, which remains valid for one year from the credit note issued to date.

3. Reservation Cancellation by Hawaiian Airlines

If the airline is incompetent to arrange an alternate flight in the same class, the passenger will receive a refund, as per the Hawaiian cancellation policy.

Hawaiian Airlines Compensation Policy

A customer gets compensation for flight delay, disruption, and involuntary cancellation. Here is the overview of the compensation amount under the following circumstances:

1. Flight Delay Compensation

If the flight gets delayed for two or more hours, a traveler will receive the following compensation:

Delay Time

Flight Distance

Delay Compensation (USD)

2 hr

1500 Km or less


3 hr or more but not exceeding 4 hr

Between 1500 Km to 3500 Km


3 hr or more but not exceeding 4 hr

Over 3500 Km



2. Canceled Flight Compensation

If a customer’s Hawaiian reservation gets canceled and informed within 14 days of the scheduled departure, he will get:

  • The passenger may either get alternate transport in the same class or a cancellation refund on the fare difference under Hawaiian Airline Reservation Policy.
  • If the passenger denies taking the alternate flight, he will receive a refund. 

A traveler will get the following compensation which may vary according to the flight distance:

Flight Distance

Flight Cancellation Compensation

Under 1500 Km


Between 1500 Km and 3500 Km


Over 3500 Km



3. Denied Flight Boarding Compensation

Passengers will get flight boarding compensation if they have a confirmed Hawaiian ticket and are present for boarding at the appropriate time and place. Also, the passengers will get compensation if the flight departed without them. 

According to Hawaiian Airlines cancellation policy, a passenger will get compensation for denied boarding in the following circumstances:


Arrival Time in case of denied boarding

Hawaiian Airlines Cancellation Compensation

No later than 1 hr

No Compensation

More than 1 hr but less than 2 hr

200% of one-way fare or $775 whichever is less

More than 2 hr

400% of the one-way fare or $1150 whichever is less


Hawaiian Airlines Refund Policy

According to the Hawaiian Airlines policy, the passenger will receive the refund in the following conditions:

  • When the passenger has canceled the flight or the Hawaiian Airlines has canceled the ticket.
  • If you have surrendered the unused portion of the ticket, you will get a refund.
  • When the passenger cannot board the flight. 

If the passenger has not used the ticket, he will be entitled to a refund equivalent to the fare value. It is subject to the cancellation fee. If the ticket is partially used, the passenger will get a refund. 

A passenger will get the refund in accordance with the following terms and conditions:

  • As per Hawaiian Airlines cancellation policy, a passenger will get a refund if the ticket gets canceled within 24 hours of purchase. The refund amount will get credited back to the original form of payment within 7-10 days.
  • A passenger will get no refund for the surrendered tickets after 12 months from the original date of purchase.
  • For credit card purchases, the refund will be processed within seven business days. In case of cash, cheque, or bank transfer purchase, the refund will get credited in 20 days.

Here is the following person to whom Hawaiian Airlines will issue the refund:

  • Hawaiian Airlines will offer a refund to the party who has paid for the ticket rather than the person using it.
  • If a government agency has purchased the ticket, a refund will get issued to the agency that made the refund request.
  • If a passenger has made a reservation with cash, the airlines will give a refund in the form of a cheque or ACH bank.
  • In the case of a ticket purchased with a credit card, the refund will get issued to the person who owns it.

Hawaiian Airlines Cancellation Fee

A passenger has to pay the cancellation fee in a few cases. The fee amount may vary based on the service class selected:



Premium Economy



Hawaiian Cancellation per ticket online




No fee

Hawaiian Cancellation per ticket via phone call





In addition to understanding flight cancellation policies, you should know legal name alterations and accidental misspelling policies. If you have a Hawaiian Airlines ticket with an erroneous name and don't know what to do, read Hawaiian Airlines name change policy.   

Frequently Asked Questions

Q1. Can I cancel my Hawaiian Airlines ticket?

Yes. You can cancel the Hawaiian Airlines ticket with the help of numerous methods. Such as flight cancellation through a website and over the phone.

Q2. How can I cancel my flight online?

You can cancel your flight online by visiting the official website of Hawaiian Airlines. For this, you need to follow the on-screen instructions and complete the cancellation process online.

Q3. Can I get a refund on the canceled ticket?

Yes. As per Hawaiian Airlines cancellation policy, you get a refund on the unused portion of the flight ticket.

Q4. Do I need to pay a cancellation fee for a canceled ticket?

Yes. You will have to pay an amount as a cancellation fee in a few conditions. The amount may vary depending on the class of service, final destination, etc.

Q5. How can I cancel my Hawaiian flight over a call?

You will need to contact the airline directly and ask them to cancel your ticket. The airline representative will ask you to follow a few steps, after which your ticket will get canceled.

Q6. Can I cancel my flight within 24 hours of ticket purchase?

Yes. You can cancel your flight ticket within 24 hours of reservation and get a full refund without paying a cancellation fee.

Q7. Will I get compensation for my delayed flight?

Yes. Hawaiian Airlines provide compensation between $75-$200 if your flight gets delayed.

Q8. How do I reach Hawaiian Airlines customer service for flight cancellation?

For any query associated with your Hawaiian flight reservation or cancellation, you have many ways to contact the airline representative, including chat and mail. You may either use official Hawaiian airlines cancellation phone number 1-800-367-5320 or reach us at Flying Rules by dialing +1-800-865-1848.

Q9. How late can I cancel a flight with Hawaiian Airlines?

Flyers may cancel their Hawaiian flight tickets seven or more days before departure without penalty, if requested within 24 hours of booking.

Q10. Can I cancel a Hawaiian Airlines plane ticket I bought for someone else?

Although some airlines will allow you to make password protection reservations. With Hawaiian Airlines, passengers are enabled to cancel the ticket they bought for somebody else.

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