Frontier Airlines Cancellation Policy

It is exciting to plan a trip, but unexpected changes to the itinerary may sometimes force you to cancel your flight. If you wish to book a flight with Frontier Airlines, understanding the Frontier Airlines cancellation policy is important to ensure that if the need for cancellation arises, you are prepared.

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Frontier Airlines Cancellation Policy

Familiarity with the airline's terms and conditions is imperative to avoiding unnecessary Frontier cancellation fees. This page provides passengers with information regarding reservation cancellation rules and refund eligibility so that they may make informed decisions whenever their travel plans change. 

Terms And Conditions Of Frontier Cancellation Policy

Here are the key terms and conditions of Frontier Airlines cancellation to avoid troubles and manage your booking optimistically.

  • Passengers can cancel their booking online through the website or mobile app.
  • Make sure to cancel before the flight departs to avoid losing the value of your ticket. 
  • Cancelled trip value will turn into travel credits (minus any Frontier cancellation fee).
  • Travellers may qualify for a full refund if they cancel their reservation within 24 hours of booking and their flight is scheduled to depart seven or more days later. 
  • You will only be refunded if you don't choose to travel on the rescheduled or delayed flight or if you don't choose a travel credit instead of a refund to the original form of payment.
  • Diamond Elite Members may be eligible for a refund if the flight is cancelled at least 24 hours before departure. 

Frontier Airlines 24-Hour Cancellation Policy

One of the most common concerns about flight cancellations is whether passengers will receive a refund. The Frontier Airlines 24 hour cancellation guidelines make this clear so that passengers are always prepared to make their decision.  

1 - Cancel Frontier Flight Within 24 Hours

According to Frontier 24 hour cancellation policy, passengers who cancel their flight within 24 hours of booking and if their flight is seven or more days away from departing are eligible for a refund. 

2 - After 24 Hours

If you cancel your booking after twenty four hours (the risk-free period), tickets may not be refundable under the frontier 24 hour cancellation guidleines. However, you may be able to receive travel credits (minus the flight cancellation fee) that apply according to your fare type and circumstances.

Frontier Cancellation Policy By Fare Type

Frontier Airlines cancel flight policy varies by fare type, which can affect refund eligibility and fees. As a result of understanding these rules, travelers will be able to avoid unexpected charges in the event of flight changes or cancellations and maximize their flexibility. 

Basic Fare

For Basic Fare, Frontier’s flight cancellation fee and rules are different from those of other fare classes. Let’s understand -

Flight Cancellation Fee Under the Fly Frontier cancellation policy, passengers must pay $99 per direction as a cancellation fee.
Cancellation within 24 hours If your reservation is 7 or more days away from departure, you can cancel it within 24 hours of purchasing the ticket and receive a full refund.
After 24 hours You will receive a travel credit which will be equal to the ticketed value (minus cancellation fee). If the flight cancelaltion fee exceed ticket price, no travel credit will be issued.

Bundles (Economy, Premium, Business)

Economy Bundle, Premium Bundle and Business Bundle have no restrictions like Basic fare when it comes to flight cancellation and charges associated with it. Let’s explore.

Cancellation Fee No fee for flight cancellations
Refund Availability Cancellation within 24 hours of buying a ticket will result in a full refund. After 24 hours, passengers will receive their ticketed value as travel credit for future use.

How To Cancel Frontier Flight?

To cancel Frontier Airlines ticket, passengers can use plenty of methods, which are thoroughly described below - 

Method 1 - Through The Website

Using the official Frontier website is one of the straightforward options to cancel your flight under the Fly Frontier cancellation policy. Adhere to the uncomplicated instructions stated below - 

  • Step 1 - Open the Frontier Airlines website.
  • Step 2 - Hover over the My Trips & Travel Info.
  • Step 3 - Select Manage Trip.
  • Step 4 - Enter your booking confirmation code and last name.
  • Step 5 - Choose the Cancel Booking option.
  • Step 6 - Select refund or credit option (if eligible)

Method 2 - Through Mobile App

For cancelling Frontier flight, passengers may use the airline’s official mobile app and follow the instructions below - 

  • Step 1 - Open the official Frontier mobile app.
  • Step 2 - Navigate to My Trips. 
  • Step 3 - Go with the Manage My Booking option.
  • Step 4 - After accessing your booking, select the Cancel Flight option.
  • Step 5 - Pay the frontier cancellation fee if applicable.
  • Step 6 - Follow the prompts to complete your flight cancellation. 

Method 3 - Speak to the Representative Via Call

Passengers unaware of the online methods to cancel Frontier flight may use the offline method, where they can talk to the airline representative directly and receive assistance for flight cancellation. 

Dial 1 (801) 401-9000 and contact the Frontier representative regarding flight cancellations. Sometimes, when the officials do not respond due to any technical issues, you have the option to speak with the OTA flight experts at +1-800-506-7805

Tips: If your cancellation is due to a misspelled name or incorrect passenger detail, you may want to consider a name correction instead. See our Frontier Airlines name change policy for details on correction rules and associated fees.

Frontier Flight Cancellation Fee 

The fee associated with Frontier Airlines cancellations depends on the passengers' fare class. Here is an overview of the flight cancellation fee on Frontier flights.

Fare Class Frontier Flight Cancellation Fee Note
Basic Fare $99 per passenger, per direction Deducts from the ticket value. Any remaining credit goes toward future flights.
Bundles (Economy, Premium, Business) No cancellation fee Full ticket value issued as travel credit. Valid for 12 months.
WORKS Bundle or Diamond Elite members No Cancellation Fee A complete refund will be issued in the original form of payment or travel credit.

Frontier Flight Credits Policy 2025

During the process to cancel Frontier Airlines ticket, concerns about travel credits that can be used for future flights are usual. Some of the critical points regarding the flight cancellation credits of Frontier Airlines are mentioned below - 

  • Travel credits passengers get are not redeemable in the form of cash.
  • Credits after the flight cancellation may not cover the entire value of the ticket. The passenger must pay any remaining balance due or a flight cancellation fee with a credit card. In short, the charges will be deducted, and the remaining balance will be credited as travel credits for future use. 
  • Credits are non-transferable as per the Frontier Airlines cancellation policy and must be used by original passenger. 
  • The name on the new flight reservation based on travel credits must match the name on the old flight reservation exactly. 
  • Validity period: Travel credits are generally valid for 12 months from the date of issue. Make sure to use them before expiration, as they cannot be extended.

Note: Travel credits typically exclude additional purchases like seat selection or baggage. Check our Frontier baggage policy to understand fee eligibility.

Frontier Airlines Ticket Cancellation Refund Policy

According to the Frontier cancel flight refund policy, flight tickets are generally non-refundable. However, receiving refunds to the original form of payment is only feasible if you cancel your flight within 24 hours of booking it and if it is seven or more days away from departing.  

Remember that refunds are available in the unfortunate event of the ticketed customer's death. Diamond Elite Members may also be eligible for a full refund if the reservation is cancelled within 24 hours of purchasing the ticket. Passengers can apply for a flight cancellation refund here

Note - When a Frontier Airlines flight is canceled, the customer will only be eligible for a refund if they did not rebook their flight, did not choose to travel on the delayed or rescheduled flight, and did not opt for a credit rather than a refund to their original form of payment.

Cancelling Frontier Flights Due to Weather or Operational Issues

Flight delays and cancellations are subject to various factors, some within the airline's control and others beyond its control. Here is Frontier Airlines' meaning of controllable and uncontrollable circumstances for flight delays and cancellations: 

1 - Controllable Situations

"Controllable Flight Situations" means delays, service delivery defeats, etc. Suppose your flight is delayed, canceled, or you miss a connecting flight due to factors within the company's control, such as aircraft damage or mechanical issues. In that case, Frontier Airlines will place you on the next available flight without additional charge.

Moreover, the airline offers meal vouchers to passengers who experience flight delays of three hours or more, or rebooked flights that depart three hours or more after the original departure time. If your reservation is cancelled or delayed for more than three hours, a full reimbursement of any unused portion of the ticket will be issued.

2 - Uncontrollable Situations

Uncontrollable situations refer to flight delays, diversions, or cancellations that are out of Frontier Airlines' control, such as air traffic, weather, aircraft damage, etc. Regrettably, these uncontrollable situations may highly interrupt your travel plans. Regarding the refund, Frontier does not offer a refund for uncontrollable circumstances; rather, they re-accommodate you on the next available flight. Alternatively, if your flight is cancelled or delayed more than three hours, there is a facility to receive a refund of any unused portion of your ticket upon request under their Contract of Carriage.

Request Frontier Airlines Ticket Cancellation Due To Customer’s Death 

According to Frontier Airlines cancel flight policy, if a passenger dies, the flight ticket is eligible for a full refund. To apply for a refund, it's important to submit a death certificate or a letter from the funeral director. Utilize this link to request a refund. 

How To Speak With The Live Agent For Cancelling Frontier Flight? 

To know the process of cancelling the flight or anything regarding Frontier cancelation policy, passengers can directly speak with a live representative using the different methods mentioned below - 

Mode 1 - Call 

One of the fastest ways to receive assistance regarding flight cancellations is to dial the Frontier customer service number and speak to the live representative at 1 (801) 401-9000. However, if you are unable to reach the official representative due to technical issues, you can talk to the OTA flight experts at +1-800-506-7805 for prompt help. 

Mode 2 - Chat

Most passengers prefer chat customer support before dialing the number. Fortunately, Frontier provides this option to its customers. 

If you want to know anything related to Frontier Airlines cancel policy, chatting live with the airline representative is possible by following the simple instructions below - 

  • Step 1 - Visit the Frontier website. 
  • Step 2 - Navigate to the website's footer section and tap on Customer Service.
  • Step 3 - On the Customer Service page, scroll down to the “Need More Help?” section.
  • Step 4 - You will see the “Chat With Us” option. Tap on it.
  • Step 5 - A chatbox will be visible on the screen. 
  • Step 6 - Start writing your flight cancellation-related query and send it.
  • Step 7 - The representative will respond within a few seconds with appropriate assistance. 

Mode 3 - Text on WhatsApp

We all know about WhatsApp. It's a convenient and easy-to-use means of communication. Hence, Frontier also uses it to facilitate communication with its passengers. 

If you have any questions regarding the Frontier flight cancellation policy, you can contact the airline representative through WhatsApp and receive immediate assistance.

Note : Flying Rules are intended to provide passengers with information regarding airline policies. Therefore, all information presented here is authentic and has been taken from official sources. Nonetheless, as a service provider, we strive to enhance your travel experience, regardless of the airline. Please take note that we at Flying Rules are not liable for the actions of the official airlines and will not be held accountable for them.

Updated : 2025

Frequently Asked Questions

Q1. Can I cancel a Frontier flight after check-in?

Yes, you can cancel after check-in, but standard cancellation fees will apply, and you may not be eligible for a full refund especially if it's close to departure.

Q2. Do I lose money if I miss my Frontier flight?

If you no-show without canceling, Frontier typically keeps the full fare. You won’t receive travel credits or refunds unless covered by a special fare bundle.

Q3. Is there a fee for canceling Frontier award tickets?

Yes, canceling award tickets may involve a cancellation or redeposit fee, depending on how close to departure you cancel.

Q4. Can I use Frontier travel credits on someone else?

No, travel credits are non-transferable. They can only be used by the original passenger whose name matches the canceled ticket.

Q5. Can I cancel a Frontier flight booked with miles?

Yes, you can cancel the Frontier flight booked with miles. However, the cancellation charges and refund methods depend entirely on the type of ticket (refundable or non-refundable) you have reserved.

Q6. Can I cancel only one leg of my round-trip Frontier booking?

Yes, passenger can cancel one leg of your Frontier round-trip booking, but standard cancellation fees and restrictions will apply, and any refund or credit will depend on the type of fare purchased.

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