From an infant/child, adult, to older travelers, Delta Airlines has different policies for each type of passenger to make their journey easy, trouble-free, and comfortable. Likewise, the airline offers different assistance for physically disabled travelers and makes their travel experience effortless, problem-free, and smooth. So, if you are also among such travelers or flying with someone disabled, Delta wheelchair services are for you.
Additionally, Delta wheelchair assistance is provided to travelers who really are in need. But, there are some criteria and guidelines you must follow to bring the mobility device onboard. So, to obtain and understand the Delta Airlines wheelchair assistance services, explore the guide thoroughly.
Delta Airlines Wheelchair Accessible Seats
Currently, Delta Airlines (Delta Flight Products (DFP) with AirForAll) has designed two Delta wheelchair accessible seats named:
- Domestic First-Class version
- Economy Class version
Let's know what is good and beneficial about both accessible seats:
- Both the aforementioned seats can easily hold your personal wheelchair and offer an impressive onboard travel experience.
- Additionally, both the seat versions have two modes: one is a general seating mode, and the other is PRM mode, which converts easily to provide enough space for wheelchairs.
- Majorly, it takes around 90 seconds to convert and make space for the battery-powered wheelchair to fit correctly.
- The seats additionally have amenities like a tray table, a headrest, etc., which keep the vibe normal and comfortable for the travelers.
How To Get Wheelchair Assistance On Delta Airlines?
Passengers need to make the reservation on a Delta flight first and then ask for the Delta wheelchair services based on their needs. The airline offers multiple options to request wheelchair assistance, including on the official website and at the airport.
Therefore, choose the option that suits you well and proceed. Remember that it's suggested to make Delta Airlines request wheelchair assistance in advance to prevent any complications later. So, without wasting any further minutes, let's get started!
Option 1: Delta Airlines Wheelchair Request Online
To make the wheelchair request Delta Airlines online, follow the directions given below:
- Open the official Delta Airlines website first.
- Mention your correct credentials to log in and press the "Manage My Booking" option.
- Now, find and select the booking for which you want to request wheelchair assistance.
- After that, press the "Add" or "Modify Travel Assistance" option.
- Carefully mention the type of wheelchair assistance on Delta Airlines you want. The option may include:
- Travelers who are physically unable to move and require WCHC.
- If a passenger can use the steps and wants WCHR.
- Travelers who are unable to walk and require WCHS.
- Further, it's essential to clarify if you want to travel with your own wheelchair.
- Providing the needed information (like powered, manual, with battery types)about the wheelchair you are travelling with.
- Lastly, pay the Delta wheelchair assistance cost, if any.
- Once done, examine and confirm your assistance request.
Option 2: Delta Wheelchair Request Via Phone
Delta Airlines provides a phone call option to add wheelchair assistance in Delta flight. You can add the service during booking or later. Keep your booking credentials ready and provide all the correct details to the representative. For more clarity, go through the step-by-step guide mentioned below:
- Dial the Delta wheelchair assistance phone number +1 (800)221-1212 or +1-800-506-7805 OTA for Immediatly connect to agent.
- Then, you have to mention your confirmation code and other needed credentials to retrieve your reservation.
- After that, tell the representative that you want to add wheelchair to Delta flight. Make sure to clarify the requirement among the provided options:
- Wheelchair assistance to and from the aircraft is requested for WCHC.
- If a traveler can use the aircraft steps requested for WCHR.
- Ask for the WCHS assistance if you want help at the gate, even after being able to use the steps.
- Pay the Delta Airlines wheelchair charge for requesting the assistance.
- Once you add the request as per your convenience, you will get the confirmation.
You should also make sure your booking details are accurate while requesting wheelchair support. If you ever notice a typo, you can quickly fix it using Delta’s name correction process without much hassle.
TIP: To avoid any inconvenience, try to request wheelchair assistance on Delta Airlines instantly after reservation or at least 24-48 hours prior to the departure time.
Option 3: Request Delta Wheelchair Assistance AT The Airport
Travelers who don't add wheelchair to Delta flight in advance can add it later at the airport. For that, you need to go to the airport and reach the airline's customer support staff. Then,
- Tell the Delta representative that you want wheelchair assistance.
- After that, they will arrange a staff member to assist you in passing the security check with ease.
- Try to reach the airport a bit early (at least 3-4 hours before your scheduled departure) to avoid delays and complexities at the airport while initiating a Delta wheelchair request.
We know that people using wheelchair assistance often prefer aisle or front-row seats for easier access. You can check the available options under Delta’s Economy seat selection policy for comfort and convenience.
How To Get Wheelchair Assistance On Delta Airlines During Check-In/Boarding?
Delta Airlines wheelchair assistance is provided to travelers every time they require it. Generally, whenever you reach the airport in a wheelchair, there are some points (boarding or check-in) where assistance is surely required.
So, walk through this section attentively, as in this section, we will explore a few situations or points where you need assistance if you are flying with a wheelchair Delta Airlines.
1- Delta Airlines Wheelchair Check-In
Once a traveler arrives at the airport, he/she can enjoy the Delta wheelchair services. But there are a few key considerations they should follow to avoid complications and get the required assistance regarding their mobility devices with ease.
- Informing the airlines about 48 hours before your scheduled departure is required so that the airline can make the needed arrangements for your mobility device.
- In case you have your own wheelchair, you are allowed to initiate the Delta wheelchair check-in via the Fly Delta app or at the check-in gate.
- If you requested to add wheelchair assistance on a Delta flight, reach out to the airline's executive for assistance.
- Then, whenever you fill in all the details on your Mobility Device Handling Form, you have to submit it to the agent (if you complete the check-in process at the counter). Otherwise, provide it to the agent present at the gate during boarding.
Check-In Guide For Battery-Powered Device
There are a few terms and conditions to bring a battery-powered mobility device on board.
- If your device doesn't fit the cargo compartment, you will be offered assistance to confirm your device's safety. So, to avoid such differences, you can try to check in prior and let the Delta agent know about your device's measurement.
- Once you arrive at the airport, head to the check-in gate, and the airline representative will help you disassemble and reassemble the device.
2- Delta Airlines Wheelchair Service At The Boarding Gate
Whenever you reach the boarding gate and you have your own wheelchair, you should keep the Mobility Device Handling Form ready and later attach it to your wheelchair or scooter. Further-
- You have to disassemble all the parts ( footrest, armrest, joystick, etc.) easily when you are at the gate and checking your device. But, if you don't know how to detach, don't forget to bring the device instructions for needed assistance.
- You may also allow for pre-boarding. Generally, you may choose to pre-board or wait until your zone number is announced. But, this benefit may not be available for all and depends on the Delta wheelchair services you have chosen.
- Suppose a passenger has requested to add wheelchair assistance on a Delta aircraft, the agent will take them to the end of the jet bridge (if unable to walk). It will surely help them to board their flight effortlessly.
Aisle Wheelchair Boarding
Passengers with Delta request wheelchair aisle will get the chairs to board the flight from the jet bridge to their flight seat. Additionally,
- Once you reach the airport, the representative will help you to shift from your device to the aisle chair.
- Moreover, you should communicate with the agent to meet your requirements. Doing so will help the agent to offer you the best possible services and make your journey effortless.
- After shifting you to the aisle chair, the representative will take you to the flight and seat.
Note: If you are travelling with a baby then you must read the add infant to delta flight policy where all infant related policy is discussed.
Does Delta Airlines Charge For Wheelchair Assistance?
Generally, no Delta wheelchair assistance cost is applied for travelers who request it because of mobility reasons. Yes, you read it absolutely right, according to the U.S. law, the airline offers free wheelchair assistance to travelers facing disability or mobility issues. Additionally, it applied to the aircraft departing or landing in the U.S. For more precise assistance, you can use the Delta Airlines wheelchair assistance phone number.
Travelling With Your Own Wheelchair On Delta: Things To Consider
Understanding the significance of a mobility device, including a wheelchair, Delta Airlines allows both manual and battery-powered devices. Moreover, even if you bring your own device, it's essential to make a Delta Airlines wheelchair request during the reservation.
But, before you ask for any type of assistance, there are a few details you must get familiar with to avoid trouble when you bring your own mobility device on Delta. So, discover some of the details below:
1-Know The Size Limit Of Your Wheelchair Or Scooter
Before you initiate Delta Airlines request wheelchair assistance, you should measure the height and width of your wheelchair or scooter to avoid rejection at the airport. The procedure to measure your wheelchair is not a big task, as it takes only a few steps highlighted below:
- Go to the official Delta Airlines website.
- Find the "Manage My Trip" option and add your wheelchair type.
- Then, go to the "Will My Wheelchair Fit?" option.
- Now, choose the unit for measurement (inches or centimeters).
- Next, input your device width and height.
- Further, select the "Search" tab.
2-Provide Your Device Details To Delta
Regardless of the kind of device (manual or battery-powered), you have to make sure to inform the airline at least 48 hours prior to your departure. You can use the "My Trips" option or the Fly Delta app to request or Delta Airlines customer service wheelchair assistance for your own.
Tips To Consider
- If your wheelchair measurement is as per the airline's allowance, then it's fine. However, if it is more than the required size, it may not be able to fit into the device in the cargo hold of your flight. In such a circumstance, it's required to connect with the airline's representative to get things completed as per your needs.
- To consider the U.S. Federal Dangerous Goods & Services, it's mandatorily required to inform Delta Airlines a bit early (at least 48 hours) regarding your battery-powered devices. Doing so will help the airline to provide you with the best Delta wheelchair assistance.
3-Keep Ready With Travel Requirements
Whenever you plan to bring your own wheelchair or mobility device, you need to keep the following things ready to avoid later complexities and enjoy the Delta Airlines wheelchair service.
- Don't forget to get your mobility device handling form printed before your scheduled departure. It's up to you whether you want to fill the form in advance or at check-in.
- Once all the details are filled out, paste/attach the form to your scooter/wheelchair so that the executive can guide you throughout.
- If you are using a manual device, you may bring it on board. For precise assistance, it's good to directly ask the Delta executive.
Delta Wheelchair Assistance On Board & At Arrival
Delta Airlines always ensures a hassle-free and smooth travel experience on board and upon arrival for passengers with wheelchairs. Let's understand how:
On Board Wheelchair Assistance
The onboard chairs designed for Delta aircraft easily fit in the aisles. The airline permits you to use those onboard wheelchairs, but only with the guidance provided by the crew. To know more about onboard wheelchair assistance, connect with the Delta agent directly.
At Arrival
- Getting back your mobility device upon arrival completely depends on what requirements or assistance you asked from the Delta agent at the check-in gate.
- In case you prefer planeside, the agent will take the device to the jetbridge upon arrival. You can also collect your mobility device at the baggage claim by keeping an eye on the "Oversize" conveyor belt.
Suggestions For Flying With A Wheelchair On Delta Airlines
Whenever you want to travel with Delta Airlines with your own or an airline's wheelchair, there are a few tips you need to consider for a trouble-free and smooth process.
- Provide the type of mobility assistance you want during the reservation.
- Be aware to confirm with the airlines at least 48 hours before your flight that you are flying with a wheelchair Delta to get the precise required assistance.
- Try to bring your powered device manual for any help (while disassembling or assembling it).
- Once you reach the airport, you have to inform the Delta agent at the check-in gate about your mobility requirements.
- Be ready to go through multiple security screenings to examine your wheelchair due to safety concerns.
- You can ask for whatever assistance you want from the assisted Delta agent, unless you don't get seated on the aircraft.
- If you could not get wheelchair service and you decided to cancel your reservation then you should visit or read the delta airlines cancellation policy to know your best possible options for refunds or rebooking.
Editorial Verification: The Flying Rules has verified these Delta Airlines wheelchair assistance procedures to ensure travelers receive up-to-date and reliable information.
Conclusion
Delta Airlines wheelchair assistance is for all the needy travelers. The service assures a comfortable and effortless journey for the physically challenged traveler by offering mobility devices. However, it has applied some eligibility criteria and restrictions. Therefore, from next time whenever you add wheelchair assistance in Delta flight, follow the applied terms and conditions associated with wheelchair assistance and make your journey hassle-free and smooth.
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