Top Airlines In United States 2024: Review & Ratings

Top Airlines In United States 2024

The U.S. airline industry continues to evolve, with airlines constantly striving to improve their services, enhance customer experiences, and offer competitive pricing. As we step into 2024, it's crucial to evaluate which airlines have excelled and why they stand out. Whether you're a frequent flyer or planning a once-in-a-lifetime trip, understanding the strengths and weaknesses of different airlines can help you make informed decisions.

The Evaluation Criteria

When determining the best U.S. airlines of 2024, several key factors come into play:

  • Customer Service: Quality of customer support and responsiveness.
  • On-Time Performance: Punctuality and adherence to scheduled departure and arrival times.
  • Value for Money: Competitive pricing and the balance between cost and service quality.
  • In-Flight Experience: Comfort, entertainment, and amenities are offered during the flight.
  • Safety and Reliability: The airline's safety record and operational consistency.
  • Frequent Flyer Programs: Benefits and rewards for loyal customers.
  • Route Network: Availability and breadth of destinations.

Based on these criteria, let's dive into the top U.S. airlines for 2024.

Top Best United State Airlines In 2024

1. Delta Air Lines

2. Alaska Airlines

3. United Airlines

4. American Airlines

5. Southwest Airlines

6. JetBlue

7. Hawaiian Airlines

8. Spirit Airlines

9. Frontier Airlines

To discover our whole research and methodology, as well as the reasons why Delta has topped our rankings for the past six years, keep reading.

Overall Ranking Of Best U.S Airlines


Airlines Total Score (Out Of 100) Top Performing Areas Lowest Performing Areas
1- Delta Airlines 65.74 Timeliness, involuntary bumps Affordability
2- Alaska Airlines 64.38 Timeliness, cancellations, lounges, family travel, customer satisfaction Baggage, wheelchairs/scooters
3- United Airlines 60.90 Frequent flyer program, route network, involuntary bumps Cancellations, affordability
4- American Airlines 60.84 Route network, award availability Baggage, affordability
5- Southwest Airlines 58.54 Bag/change fees Lounges
6- JetBlue 49.38 Cabin Features Timeliness, cancellations
7- Hawaiian Airlines 48.91 Involuntary bumps Route network
8- Spirit Airlines 34.55 Affordability Wheelchairs/scooters, family travel, route network
9- Frontier Airlines 22.35 Affordability Timeliness, cancellations, involuntary bumps, customer satisfaction, bag/change fees


Note:- With the exception of customer satisfaction, all data was based on the 12-month period from January 1 through December 31, 2023. This information is only accessible for the five months between January 1, 2023, and May 31, 2023, due to a reporting delay caused by a change in the U.S. Department of Transportation's complaint tracking system.

Delta Airlines

Delta Air Lines continues to lead the pack as one of the best U.S. airlines. Known for its exceptional customer service, Delta offers a seamless and reliable travel experience. Here’s why Delta stands out:

  • Customer Service: Delta is renowned for its friendly and helpful staff, both on the ground and in the air. The airline’s commitment to customer satisfaction is evident in its high ratings and positive reviews.
  • On-Time Performance: Delta consistently ranks among the top airlines for on-time departures and arrivals, minimizing passengers' inconvenience from delays.
  • In-Flight Experience: Delta offers a superior in-flight experience with comfortable seating, extensive entertainment options, and Wi-Fi availability on most flights.
  • Route Network: Delta's extensive route network covers numerous domestic and international destinations, making it a versatile choice for travelers.

Key Takeaways Of Delta Airlines

  • Delta SkyMiles program is one of the most rewarding loyalty programs, offering various perks and benefits.
  • Delta's partnership with American Express enhances the value of frequent flyers.
  • Delta's commitment to sustainability is evident through its efforts to reduce carbon emissions and promote eco-friendly practices.

Southwest Airlines

Southwest Airlines is a favorite among budget-conscious travelers who don't want to compromise on service quality. Known for its no-frills approach and customer-friendly policies, Southwest excels in several areas:

  • Value for Money: Southwest is known for its competitive fares and transparent pricing, with no hidden fees for baggage or seat selection.
  • Customer Service: Southwest’s friendly and approachable staff contribute to a positive travel experience. The airline’s relaxed and casual vibe appeals to many travelers.
  • Flexibility: Southwest's no-change-fee policy is a significant advantage, offering flexibility for travelers who need to adjust their plans.

Key Highlights Of Southwest Airlines

  • Southwest’s Rapid Rewards program allows passengers to earn points for every dollar spent, which can be redeemed for future flights and other benefits.
  • The airline’s "Bags Fly Free" policy is a major selling point. It allows passengers to check two bags at no additional cost.
  • Southwest's boarding process, though unique, is efficient and appreciated by many regular flyers.

JetBlue Airways

JetBlue Airways continues to impress with its emphasis on customer comfort and superior in-flight experience. Here's why JetBlue remains a top choice in 2024:

  • In-Flight Experience: JetBlue is known for offering one of the best in-flight experiences among U.S. airlines, with spacious seats, complimentary Wi-Fi, and a wide range of entertainment options.
  • Customer Service: JetBlue’s customer service is highly rated. Its focus is on making travel as pleasant and hassle-free as possible.
  • Value for Money: JetBlue offers competitive pricing while still providing a high level of service and comfort.

Key Points Of JetBlue

  • JetBlue's TrueBlue loyalty program is user-friendly and offers various ways to earn and redeem points.
  • The airline’s Mint class provides a luxurious travel experience on select routes, rivaling other airlines' first-class offerings.
  • JetBlue’s extensive network across the U.S. and into the Caribbean makes it a popular choice for both domestic and short-haul international travel.

Alaska Airlines

Alaska Airlines is celebrated for its consistent service quality and extensive network, particularly on the west coast. Here’s what sets Alaska apart from:

  • Customer Service: Alaska Airlines is known for its excellent customer service, with friendly and attentive staff who go above and beyond to ensure a positive travel experience.
  • On-Time Performance: Alaska consistently ranks high for on-time departures and arrivals, making it a reliable choice for travelers.
  • Frequent Flyer Program: The Alaska Mileage Plan is one of the most rewarding loyalty programs, offering valuable perks and the ability to earn miles on a wide range of partner airlines.

Key Considerations Of Alaska Airlines

  • Alaska Airlines’ commitment to sustainability includes efforts to reduce its environmental footprint and promote responsible practices.
  • The airline’s extensive network on the West Coast and into Alaska is complemented by its strategic partnerships with other major airlines.
  • Alaska’s focus on regional routes makes it a convenient choice for travelers within and beyond its core markets.

United Airlines

United Airlines has made significant strides in enhancing its service and expanding its route network. Here’s why United is a strong contender in 2024:

  • Route Network: United boasts one of the most extensive route networks among U.S. airlines, with numerous domestic and international destinations.
  • In-Flight Experience: United offers a solid in-flight experience with comfortable seating, modern amenities, and comprehensive entertainment options.
  • Frequent Flyer Program: United's MileagePlus program provides a wide range of earning and redemption opportunities, especially valuable for frequent international travelers.

Key Takeaways Of United Airlines

  • United’s Polaris business class offers a premium experience on long-haul flights, with lie-flat seats and enhanced amenities.
  • The airline’s commitment to safety and hygiene continues to be a priority, with robust protocols in place to ensure passenger well-being.
  • United’s focus on innovation includes efforts to improve the customer experience through technology and enhanced services.

American Airlines

American Airlines remains a significant player in the U.S. aviation market, offering extensive connectivity and a variety of services. Here’s why American Airlines continues to be a preferred choice for many travelers:

  • Route Network: American Airlines has one of the largest networks, covering numerous domestic and international destinations, making it a versatile choice for travelers.
  • Frequent Flyer Program: The AAdvantage program offers extensive opportunities for earning and redeeming miles, which is particularly valuable for frequent travelers.
  • Customer Service: American Airlines has made efforts to improve its customer service, focusing on providing a more consistent and enjoyable travel experience.

Key Highlights Of American Airlines

  • American Airlines’ Flagship First and Business services provide a premium travel experience on select long-haul routes.
  • The airline’s commitment to improving its fleet and in-flight services is evident in its ongoing investments in modern aircraft and amenities.
  • American’s extensive partnerships and alliances enhance its global connectivity, offering passengers a wide range of travel options.

Hawaiian Airlines

Hawaiian Airlines is a standout for travelers heading to the Aloha State, known for its focus on comfort and hospitality. Here’s what makes Hawaiian Airlines a top choice in 2024:

  • Customer Service: Hawaiian Airlines excels in customer service, offering a warm and welcoming experience that reflects the spirit of Hawaii.
  • In-Flight Experience: The airline provides a comfortable and enjoyable in-flight experience, with spacious seating and complimentary meals on long-haul flights.
  • Route Network: Hawaiian Airlines offers extensive connectivity between the Hawaiian Islands and major U.S. mainland cities, as well as international destinations in Asia and the Pacific.

Key Considerations Of Hawaiian Airlines

  • Hawaiian Airlines’ loyalty program, HawaiianMiles, offers valuable rewards and redemption options, particularly for frequent travelers to and from Hawaii.
  • The airline’s focus on Hawaiian culture and hospitality enhances the overall travel experience, making it a favorite among passengers heading to the islands.
  • Hawaiian’s commitment to sustainability includes efforts to reduce its environmental impact and promote eco-friendly practices.

Spirit Airlines

Spirit Airlines is a go-to choice for budget-conscious travelers, known for its ultra-low fares and no-frills approach. Here’s why Spirit Airlines is a notable option:

  • Value for Money: Spirit Airlines offers some of the lowest fares in the industry, making it a cost-effective choice for travelers willing to forego some amenities.
  • Flexibility: The airline’s pricing model allows passengers to pay only for the services they need, providing flexibility and control over travel costs.
  • Customer Service: While Spirit’s no-frills approach might not suit everyone, the airline is transparent about its policies and strives to provide a straightforward travel experience.

Key Points Of Spirit Airlines

  • Spirit Airlines’ Free Spirit loyalty program rewards frequent flyers with points that can be redeemed for flights and other perks.
  • The airline’s extensive network covers numerous U.S. cities and select international destinations, making it a convenient choice for budget travelers.
  • Spirit’s focus on efficiency and affordability appeals to passengers looking for basic transportation at the lowest possible cost.

Frontier Airlines

Frontier Airlines is another budget carrier that offers low fares and a straightforward travel experience. Here’s why Frontier Airlines remains a competitive choice:

  • Value for Money: Frontier’s low base fares appeal to budget-conscious travelers who prioritize affordability over frills and extras.
  • Flexibility: The airline’s unbundled pricing model allows passengers to customize their travel experience and pay only for the services they use.
  • Customer Service: While Frontier’s no-frills approach may not suit all travelers, the airline strives to provide clear communication and a reliable travel experience.

Key Takeaways Of Frontier

  • Frontier’s Discount Den program offers exclusive fares and savings for members, making it an attractive option for frequent travelers.
  • The airline’s extensive network covers numerous U.S. cities and select international destinations, providing a wide range of travel options.
  • Frontier’s focus on environmental sustainability includes efforts to reduce its carbon footprint and promote eco-friendly practices.

Tips To Choose Your Best Airlines

  • Evaluate Your Priorities: Decide which travel-related factors—such as price, comfort, or customer service are most essential to you.
  • Check Airline Policies: Familiarize yourself with airline regulations regarding luggage, cancellations, and modifications to prevent unforeseen expenses and issues.
  • Consider Loyalty Programs: If you fly regularly, enrolling in an airline's loyalty program may provide significant perks and incentives.
  • Stay Informed: To make well-informed choices regarding your travel alternatives, stay up to speed on the most recent news and reviews concerning airlines.

Wrapping Up!

The U.S. airline sector continues to provide a wide range of alternatives to suit the demands of various travelers as 2024 approaches. Every airline, whether full-service like Delta and JetBlue or low-cost like Southwest and Spirit, has its own advantages and products to offer. To pick the finest airline for your travel needs, take into account variables like customer service, on-time performance, value for money, and route network.


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