Turkish Airlines Delayed And Cancelled Compensation

Turkish Airlines Delayed And Cancelled Compensation

Turkish Airlines flights departing from the EU (European Union) come under EC Regulation 261. If your flight departing from the EU gets cancelled or delayed, or you are involuntarily restricted from boarding the flight, you might be entitled to Turkish Airlines flight delay compensation. As long as the reason for the flight delay or cancellation is within Turkish Airlines control, passengers can be eligible for up to €600 as a refund, but they must file a claim to obtain it. Keep reading to find out the potential compensation for your delayed or cancelled flight, confirming you are aware and empowered to seek your rights.

Guidelines For Turkish Airlines Flight Cancellation Compensation Under EC261

Although Turkish Airlines isn't a European airline, while operating within Europe, they follow European rules and regulations. Let's understand these guidelines in detail:

  • If you are facing a flight cancellation because of a last-minute interruption to European departures, you can request a substantial compensation payout.
  • In case of Turkish Airlines cancelled flights today, travellers will get two options: an alternative flight or a full refund.
  • Passengers who have encountered Turkish flight cancellation less than 14 days prior to the departure from the European Airport will be eligible for compensation from the airline up to $650 per passenger under EU regulations.
  • It is essential to remember that Turkish Airlines might not be required to offer compensation for a cancelled flight if they provide an alternative flight that lines up closely with the original schedule.
  • In case of extraordinary situations beyond the airline's control, like medical emergencies, inclement weather, or disruptive events at the airport, might exempt them from compensation eligibility.

Rules For Turkish Airlines Flight Delay Compensation Under EC261

Passengers facing a delayed departure at any of the European airports must familiarize themselves with Turkish Airlines delay policy and learn about their potential eligibility for flight delay compensation.

  • As per the EU regulations, travellers experiencing flight delays by three hours or more are eligible for compensation for flight delay from the airline of up to $650 per passenger from the airline.
  • Essentially, the major factor for compensation isn't the departure time but the arrival time at the destination. Even if the flight takeoff was on schedule, arriving over three hours late at the destination can make the passenger eligible for compensation for delayed flights.
  • If your flight gets delayed due to any extraordinary circumstances, including air traffic control strikes or inclement weather, you might not request one as these situations are out of the airline's control.
  • In case of a delay due to factors within the airline's control, like a maintenance issue or a strike by airline staff, travellers have the right to request Turkish Airlines flight delay compensation. You must stay informed about your rights by seeking compensation for delayed flights under EC261.
  • In case of a flight delay the airline also provides passengers with an option of flight change. In such a situation the Turkish Airlines change flight policy into picture that lets you change or reschedule your flight when needed.

Turkish Airlines Flight Compensation: What Are Your Rights?

The rights of EU air passengers, governed by EC261, are some of the most extensive worldwide. These rules and regulations are prepared to secure the interests of travellers and offer them fair compensation and proper care in the event of disruptions such as flight cancellations, delays, or overbookings.

EC 261 covers each traveller on the flights departing from Europe. It's essential to remember, however, that Turkish Airlines, not being a European airline, is exempt from EC261 compensations while managing flights outside the EU. This exemption is applicable even on flights going to Europe if the departure airport is outside the EU.

How Can I Find Out Turkish Airlines Flight Status?

Before moving to the airport or while waiting to board the flight, it's best to check your flight status. You can check your flight status in the following ways:

  • With Turkish Airlines, passengers can register to obtain an email and text or look up their flight status via the airline's official website or mobile app.
  • Also, you can look for your flight status at the airport's departure board or talk with the customer support executive. Some of the other options are third-party apps or websites like FlightAware and Triplt.

How To Rebook A Cancelled Flight With Turkish Airlines?

As per the Turkish Airlines flight cancellation policy, travellers can either get a refund or change their flight when their flights get cancelled. It might be annoying when a flight cancellation occurs; the majority of the passengers wish to continue their journey instead of getting a refund. In order to rebook the flight, follow these simple instructions.

Approach 1: Rebook A Flight Online

Passengers are allowed to easily rebook a cancelled flight online via the airline's website or mobile app. These online methods can speed up reserving another flight instead of waiting in a long line to talk with someone.

  • Firstly, move to the Turkish Airlines website or launch the mobile app.
  • Then, sign in to your account.
  • Next, choose the flight that you need to change under the My Account tab.
  • After this, choose the Request for Reschedule option and complete the procedure.
You can also read: Top 5 Airlines That Offer Refundable Tickets

Approach 2: Rebook A Flight Offline

Passengers who prefer in-person assistance can head to the airport, approach the Turkish Airlines representative at the gate or you can contact the check-in clerk. They will guide you to rebook your flight ticket depending on the flights available. For travellers having access to the Turkish Airlines airport lounges can talk with the receptionist in the lounge to rebook their flight.

Remember as per the Turkish Airlines international flight cancellation policy, you have to check-in at least 60 minutes prior to the departure time on international flights and 45 minutes for national flights to take advantage of the cancellation policy.

What Is Turkish Airlines Ticket Refund Policy?

As per the Turkish Airlines refund policy, refunds will be provided as follows:

  • For passengers who have booked their flight tickets using a credit card, the airline will credit the refund amount to the credit card issued within 7 days of their request.
  • If you have reserved the flight by cash or check, you will obtain the amount within 20 days after placing your request. Also, you must contact the airline's customer support for a refund.
  • According to the Turkish Airlines ticket refund policy, you have to provide complete information like your name, ticket number, address, date or travel, credit card number, flight origin, and destination.
  • Your refund will consist of additional services you were unable to access because of a flight cancellation or an oversell situation.
  • Remember, if you are travelling from/to the United States, the airline will let you hold your booking for 24 hours without payment, provided the flight departure must be at least 7 days later.

How Much Flight Compensation Does Turkish Airlines Provide?

EC 261 treats each passenger equally irrespective of their age, ticket cost, or origin, providing the same compensation amounts. However, it is essential to be aware of special situations and specific exceptions that might affect the compensation owned in individual cases.

How To Receive A Refund From Turkish Airlines?

The refunds for a flight cancellation depends on  your ticket type and destination. Read below to get to know about the refunds available on different air tickets.

  • Non-refundable Flight Tickets: Passengers with a Non-refundable air ticket aren’t eligible for a refund if they cancel or change flight. However, you can request for a refund in case the airline cancels your flight.
  • Refundable Tickets: Passengers who are looking for flexibility and want to change or cancel their flight for any reason must book a refundable ticket. As the airline provides you with a full refund if you don't want to rebook another flight under the flight cancellation policy.
  • Award Tickets: Passengers holding award tickets can obtain a refund when the airline cancels their flight. You can request a refund via the airline's mobile app, website, and over the phone.

What To Do If Turkish Airlines Cancels The Flight?

There can be several reasons for the airlines to cancel a flight like maintenance, staffing, and weather issues. Irrespective of the reason why Turkish Airlines cancelled the flight, it can help if you take action immediately to get the best outcome and reduce the impact on your trip.

  • Keep Your Flight Confirmation Information Handy: Keeping your flight booking confirmation code, destination and departure cities, and other information handy speeds up the procedure for the airline's representative to find your flight so they can rebook another flight for you quickly.
  • Know Your Rights: Based on which cities your flight arrives and departs from impacts the advantages you are entitled to if the airline cancels your flight. For instance, EU 261 covers flights within and departing from the EU.
  • Be Flexible: Flexibility is often essential to save your trip. If you want to change your layover, arrival, or departure city, you can get rebooked quickly.
  • Know Your Coverages: With a clear understanding of your coverages from travel insurance policies and credit card travel benefits, you might be able to reserve a flight on another airline and obtain reimbursement for it.
  • File Your Claim As Quickly As Possible: No matter who you are requesting a claim with, there is a time limit to submit your details. Therefore, you must file the claim as soon as possible.

Final Thought

Turkish Airlines takes care of its passengers by offering multiple options for flight cancellation or delays from the airline's end. In general, you can either obtain a refund or rebook the next available flight. If you still have any queries or need to know more about Turkish Airlines refund with deduction, contact the airline's customer care at +1 (800) 874-8875. Moreover, you can talk with a flight expert at +1-800-865-1848 to get your queries answered immediately.

Phone calling icon