Enjoying a flight is only possible when you sit comfortably, depending on whether you get a preferred seat. When flying with United Airlines, you can get numerous benefits and choose a preferred seat under the United Airlines seat reservation policy.
Even with so many policies in place, some people still require additional assistance. To ensure that all passengers, regardless of their physical capabilities, have a comfortable trip, United Airlines offers wheelchair assistance service. All wheelchair models, whether folding, non-folding, collapsible, powered, or manual, are accepted.
Those who fly with United Airlines with a disability should familiarize themselves with United wheelchair assistance policy. After purchasing a flight ticket, You can notify the Airline of any wheelchair assistance. So that you may travel comfortably, this guide provides all the information on how to request hiring an assistant.
United Airline wheelchair assistance services are reachable for passengers with mobility problems such as injury, obesity etc. The model of the wheelchair offered will depend on the customer's requirements. Therefore, the Airline offers various options to guarantee that passengers can travel pleasantly.
For those who have trouble ascending stairs or travelling long distances, manual wheelchair assistance is available. United Airlines offers trained personnel to assist passengers in using manual wheelchairs. Plus, these models are designed to be lightweight, making them ideal for navigating busy airports.
Electric wheelchair assistance service is helpful for those who require additional assistance and support. These wheelchairs are secure and comfortable, with features such as footrests, armrests, and adjustable seats.
This assistance is only for passengers with mobility issues during boarding and deplaning. Usually, those who need wheelchair assistance can board the plane first. It will enable them to settle in before additional passengers board.
United wheelchair assistance provides services from when passengers arrive at the airport until they depart. Along with boarding the plane, it also involves checking in and going through security. They also assist passengers in keeping additional requirements like medical equipment or medication.
As you know, United Airlines has several policies, including flight changes, seat reservations, name changes, flight cancellations, and more. In addition, it offers disabled people extra assistance at the airport and during the trip. When you need United wheelchair assistance, you shouldn't be concerned because United Airlines offers on-the-ground and in-flight wheelchair support.
Hence, there are various ways for a United wheelchair request. This section below will explore how to contact the Airline staff through different channels.
The United Airlines website offers an easy and convenient way to request wheelchair assistance for your upcoming flight. Here is how:
You also have the option to submit your United Airline wheelchair assistance request through email. You have to send the mail to the official customer service email address, which you can find on the website contact us page. Here are the few steps you need to follow:
You can also choose to phone; in this case, you only need to visit the United Airlines website and select the "Contact Us" link. You can dial that number and follow the IVR steps to reach the Airline's official number.
The chat process of submitting your United Wheelchair assistance request is another best option you can follow to get assistance. Here's how to send a request:
You can still ask for assistance at the airport even if you didn't order a wheelchair in advance. This is how:
Here are some tips to bear in mind to make your experience with United wheelchair assistance as seamless as possible:
Familiarizing yourself with United’s accessible seat options like bulkhead or aisle seats can help too. Learn more in our United Airlines preferred seating options to know what's included and how to request the best seat for your needs.
At United, we strive to guarantee that people with disabilities can access our wheelchair facilities and services. Ask to meet with a Complaint Resolution Official (CRO) if you are disabled and have travel-related assistance. Additionally, for concerns during travel and after your travel is completed regarding UA wheelchair services, you can contact the United 24-hour accessibility desk at 1-800-228-2744.
Before you check in for wheelchair service, ensure all your bookings are linked properly on the United link reservations page.
Under the United seat booking, the handicapped desk will gladly help you find a comfortable seat that suits your needs. Moreover, if you are looking for United Airlines wheelchair assistance, you can request it. The aforementioned techniques cover the several ways you can ask for wheelchair assistance from United Airlines.
Before booking your flight, if you have any questions about the process, you can contact customer service, which can offer appropriate help. If the Airlines official number is inoperable, call this +1-800-506-7805 OTA number for instant support by travel professionals.
If your travel plans change or you need to cancel for any reason, including mobility needs check out our united airlines cancellation policy after 24 hours complete guide to understand your options
Disclaimer: This page presents information on United Airlines wheelchair assistance based on publicly available sources and official guidelines. While we strive for accuracy and regularly review content, policies including accessible services and airline procedures—may change without notice. Flying Rules is not affiliated with United Airlines and cannot guarantee outcomes or responsibility for policy changes or carrier actions.
Reviewed: 2025
No, Airlines are obligated to accept wheelchairs for free on board. If your wheelchair is incompatible with the particular plane you are boarding, The Airline will probably provide you with a wheelchair for free use.
Yes, you are permitted to travel with your wheelchair. Mobility scooters, electric wheelchairs, and manual wheelchairs can all be checked in for free with the Airline.
You can submit your United wheelchair or assistance request through the United website, email, phone call, live chat, and at the airport. You can also do this when making reservations at the airport.
If your wheelchair is lost, you must provide the following information to the United assistive device desk by calling their number or via email: Your itinerary Bag tag The type of wheelchair Proof of purchase or ownership of wheelchair The serial number and model of your wheelchair Proof the item was lost or damaged, such as the baggage incident report number.
To hire United Airline wheelchair assistance online, select "special assistance" or "wheelchair assistance" during the booking process. Alternatively, you can contact United Airlines directly after making the reservation to request wheelchair assistance be added to your booking.
To obtain wheelchair assistance from United Airlines, you can request it during the online booking process, or you can contact United Airlines directly via the United Airlines wheelchair assistance phone number.
According to the wheelchair assistance United Airlines policy, you can contact their customer service agent directly by phone To request wheelchair assistance. All you need to do is provide them with your flight details, including the departure and arrival airports, and inform them of your need for wheelchair assistance. They will assist you in arranging the necessary support for your travel.
To get wheelchair assistance at the airport with United Airlines, you can make a request at the ticket counter or gate when you arrive. Trained personnel will assist you with mobility within the terminal and boarding the aircraft. Simply inform the staff about your need for wheelchair assistance.
To select United wheelchair assistance, you can indicate your need during the online reservation process by selecting the wheelchair assistance option. Alternatively, you can contact United Airlines through their official website or phone.
To book wheelchair assistance in United Airlines through email, message the airline's customer service or accessibility support email address. Provide your flight details, including the date, time, and airports, along with your request for wheelchair assistance. The United Airlines team will assist you in making the necessary arrangements.
Allison Capaci
I was unsure how to add wheelchair to United flight for my elderly father, but the this page made everything so simple to understand. It clearly explained the steps for requesting special assistance and what to expect at the airport. Super helpful and accurate information, definitely recommending this guide to anyone needing with mobility support.
Admin
Thank you so much for your kind words! We’re glad our guide helped you understand how to add wheelchair to a UA flight and made the process easier for your family.
Emily Weis
I requested ua wheelchair assistance while booking my United flight for my elderly father, but how do I confirm it’s actually registered in their system
Admin
To confirm your United Airlines wheelchair assistance request, check your booking under “My Trips” on the United website. You can also re-confirm during online check-in or at the airport desk. You can also call to United Accessibility Desk.